Implementation Manager (IM) Specialist CHTS Practice Test

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What does the term "Go-live-Post-Implementation" imply?

All training ends after go-live
One-on-one training may still be needed
Go-live means full implementation
Support is no longer necessary

The correct answer is: One-on-one training may still be needed

The term "Go-live-Post-Implementation" refers to the period after a new system or process is launched and operational. This phase often requires continued support and additional training to ensure that users can effectively navigate and utilize the system. One-on-one training may be necessary during this time to address specific user needs or challenges that arise as personnel start using the system in real-world scenarios. Tailored training sessions can help reinforce concepts learned before go-live and assist employees in dealing with any issues that surface once they actively engage with the new processes. In contrast, while full implementation happens during the go-live phase, the term does not imply that training or support ends thereafter. The need for assistance and targeted training for individuals is quite common, making the understanding of this aspect critical in post-implementation strategy.