Implementation Manager (IM) Specialist CHTS Practice Test

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Which aspect is NOT typically monitored during post-implementation support?

User satisfaction
Training updates
System stability
Document filing

The correct answer is: Document filing

In post-implementation support, monitoring typically focuses on elements that ensure the effective operation and ongoing improvement of the system that has been implemented. User satisfaction is crucial as it provides feedback on the system’s usability and effectiveness from the perspective of the end-users. Training updates are also essential because as systems evolve, users need to be kept up-to-date on any changes or new features to maintain efficiency and productivity. Additionally, system stability is a critical aspect that is closely monitored to ensure that the system functions reliably and without interruption. On the other hand, document filing is generally not a primary focus during post-implementation support. While documentation is important for overall project management and reference, it does not directly impact the performance or effectiveness of the implemented system in the same way as the other aspects. Therefore, it is less likely to be actively monitored compared to user satisfaction, training updates, and system stability.