Implementation Manager (IM) Specialist CHTS Practice Test

Why is user satisfaction critical in the SDLC for EHR systems?

1. User satisfaction affects software functionality.

2. User satisfaction influences long-term adoption.

3. User satisfaction drives higher costs.

4. User satisfaction is irrelevant to system updates.

The correct answer is: User satisfaction influences long-term adoption.

User satisfaction is critical in the Software Development Life Cycle (SDLC) for Electronic Health Record (EHR) systems primarily because it significantly influences long-term adoption. When users are satisfied with a system, they are more likely to continue using it over time. Satisfied users tend to find the system more intuitive, efficient, and aligned with their needs, which leads to higher acceptance rates. Long-term adoption is essential for EHR systems since these systems are intended to improve the quality of care, enhance efficiency, and streamline workflows in healthcare settings. If users are unhappy with the system—whether due to its complexity, lack of features, or poor support—they may resist using it or revert to previous methods, undermining the goals of implementing an EHR. Positive user experiences foster trust and vehicle engagement, thereby encouraging the integration of the EHR into everyday clinical practices. When users are invested in the system, they are also more likely to provide constructive feedback, which can lead to system improvements and updates that further enhance user satisfaction. This ongoing cycle of feedback and adjustment is crucial for maintaining relevance and effectiveness in a constantly evolving healthcare environment. In contrast, user satisfaction not affecting functionality, driving higher costs, or being irrelevant to system updates would not contribute